Delivery

We ship to

• within the European Union
• Lichtenstein
• Monaco

Orders being delivered to Switzerland, France, Netherlands, Germany, Austria and Denmark have dedicated shops:

• Switzerland (www.connox.ch)
• France (www.connox.fr)
• Netherlands (www.connox.nl)
• Germany (www.connox.de)
• Denmark (www.connox.dk)
• Austria (www.connox.at)

We cannot ship to military APOs, Northern Ireland or the Channel Islands.

Parcel Sized Goods (DHL Last Mile Service or Hermes)

Unless otherwise stipulated in the order, your item(s) will be delivered within approximately 2 business days from the order confirmation in Metropolitan Germany, and within 10 business days in other countries. Exact shipping times are listed in the shopping cart.

Additional Shipping & Handling Charges and Availability: Additional shipping and handling charges may apply to items that are large, bulky or require special packaging. The additional shipping and handling amount, if applicable, will appear on product detail pages and at checkout.

Max 30 kg (66 lbs.) | Max 60 x 60 x 100 cm (ca. 24 x 24 x 39 in.)

Large/ Bulky Sized Goods (DHL Oversized)

Unless otherwise stipulated in the order, your item(s) will be delivered within approximately 5 business days from the order confirmation in Metropolitan Germany, and within 15 business days in other countries. Exact shipping times are listed in the shopping cart.

Freight Sized Goods

Unless otherwise stipulated in the order, your item(s) will be delivered within approximately 14 business days from the order confirmation in Metropolitan Germany, and within 3 to 4 weeks in other countries. Exact shipping times are listed in the shopping cart.

Can I change my delivery address?

Absolutely! Just contact us at support@connox.com and we’ll update your details. You can do this at any time up until 24 hours before we dispatch your order for delivery. If your items have already been dispatched, changing your delivery address is not possible.

How long will my order take?

On the product page for each item, you’ll see an estimated stock date. E.g. 2-3 weeks, 2022-03-15 or in stock; as well as the estimated shipping time. Dispatch typically occurs within 24 to 48 hours of order receipt. Shipping duration depends on where you live.

Can I track the progress of my order?

Yes, a tracking link will be received from us on the same day we ship out your order. You can also use the following page to track parcel sized goods: DHL Tracking

It’s been longer than the estimated shipping time and I still haven’t received my order, what should I do?

First off, we’d like to apologize. While we do our best to avoid delays, unforeseeable events can cause parcels to arrive later than expected. If you’ve been waiting longer than you should, please use the following link to track your order: DHL Tracking, or get in touch with us at support@connox.com and we’ll be happy to give you the latest details.

Orders shipped outside the EU will receive a net invoice. VAT/Sales tax is typically levied by the respective country customs or postal authorities. Please contact your local authorities for more information.

For orders sent via freight services, a separate invoice from customs with the import and customs charges will be received after receipt of your item(s).

DHL/Hermes Parcel Size Goods:

• 5.95 EUR; free shipping available up a minimum purchase amount of 99 EUR
• Estimated Delivery within 2 to 5 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 4 to 10 business days

Freight Sized Goods:

• 39.95 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 5 to 7 business days

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 2 to 4 business days

Freight Sized Goods:

• 120 EUR; free shipping available up a minimum purchase amount of 1200 EUR
• Estimated Delivery within 4 business days

Bulgaria

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 7 to 9 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 200 EUR
• Estimated Delivery within 5 to 7 business days

DHL/Hermes Parcel Size Goods:

• 26 EUR; free shipping available up a minimum purchase amount of 400 EUR
• Estimated Delivery within 7 to 9 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 14 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

Cyprus

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 8 to 10 business days

Czechia

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 2 to 4 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 14 business days

DHL/Hermes Parcel Size Go

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 9 to 11 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

DHL/Hermes Parcel Size Goods:

• 9.90 EUR; free shipping available up a minimum purchase amount of 100 EUR
• Estimated Delivery within 4 to 6 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 5 to 7 business days

France

DHL/Hermes Parcel Size Goods:

• 6.90 EUR; free shipping available up a minimum purchase amount of 60 EUR
• Estimated Delivery within 3 to 5 business days

Freight Sized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 5 to 10 business days

DHL/Hermes Parcel Size Goods:

• 5.95 EUR; free shipping available up a minimum purchase amount of 49 EUR
• Estimated Delivery within 3 to 5 business days

DHL Express:

• 40 EUR; free shipping not available
• Estimated Delivery on next business days for orders received before 12:00 (CET)

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 99 EUR
• Estimated Delivery within 1 to 5 business days

Freight Sized Goods (Standard):

• 39.90 EUR; free shipping available up a minimum purchase amount of 99 EUR
• Estimated Delivery within 5 to 8 business days

Freight Sized Goods (Premium):

• 65.00 EUR; free shipping available up a minimum purchase amount of 1500 EUR
• Estimated Delivery within 5 to 8 business days

Greece

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 6 to 8 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 4 to 6 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 5 to 7 business days

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 4 to 4 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 14 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

Italy

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 3 to 6 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 14 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 6 to 8 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 14 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

Lithuania

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 6 to 8 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

Luxemburg

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 2 to 4 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 14 business days

Freight Sized Goods:

• 120 EUR; free shipping available up a minimum purchase amount of 1200 EUR
• Estimated Delivery within 4 business days

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 6 to 8 business days

Monaco

DHL/Hermes Parcel Size Goods:

• 10.08 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 3 to 5 business days

Freight Sized Goods:

• 200 -220 EUR; free shipping available up a minimum purchase amount of 2500 EUR
• Estimated Delivery within 7 to 14 business days

DHL/Hermes Parcel Size Goods:

• 6.90 EUR; free shipping available up a minimum purchase amount of 60 EUR
• Estimated Delivery within 2 to 4 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 4 to 8 business days

Freight Sized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 4 business days

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 7 to 9 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 14 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

Portugal

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 7 to 9 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 8 to 10 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 14 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 7 to 14 business days

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 5 to 7 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 14 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 5 to 7 business days

Slovenia

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 2 to 4 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 5 to 7 business days

Spain

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 4 to 6 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 5 to 7 business days

Sweden

DHL/Hermes Parcel Size Goods:

• 12 EUR; free shipping available up a minimum purchase amount of 140 EUR
• Estimated Delivery within 3 to 5 business days

DHL/Hermes Oversized Goods:

• 69 EUR; free shipping available up a minimum purchase amount of 800 EUR
• Estimated Delivery within 14 business days

Freight Sized Goods:

• 200 EUR; free shipping available up a minimum purchase amount of 2000 EUR
• Estimated Delivery within 5 to 7 business days

* Please note customs processing times are not included within the shipping time. If your parcel is chosen for a random check, Connox cannot predict or influence the processing times. We kindly ask for your patience and understanding.

• We dispatch standard/oversize parcels via DHL Parcel Select/Last-Mile Delivery.
• Large/bulky deliveries are shipped via freight forwarding.
• DHL Parcel Select/Last-Mile Delivery Explained: DHL will collect the package from Connox, then transport and deposit package at a Postal Service facility near the customer’s address. From there, local Postal Service carrier will deliver the package the last mile to their final destinations.
• Track your delivery with DHL Tracking

• Delivery by the shipping company is only possible from Monday to Friday - The date of delivery will be arranged by telephone:
• You will be called by the forwarding company to choose a date. (Timeframe: 6h)
• Curbside delivery: Freight is delivered to the curb or end of the driveway outside the requested delivery address specified on your invoice. This service does not include removal of packaging, assembly or setup of your item(s). The customer is responsible for transport beyond that point. The order is left in the original packaging. Customer signature is required.

Please note that parcel-sized goods found in oversized/bulky orders may be sent separately via DHL or Hermes when shipped via freight forwarding. The partial delivery is, of course, free of charge for you.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped internationally may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Connox has no control over these charges, nor can Connox predict what they may be.

The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, or rulings of every single country.

If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier or customs office upon upon receipt of the package(s). Unfortunately, we can't calculate this for you and there is no way to pre-pay it.

Stocking Times

If we don't have a certain product in our warehouse, the expected time it will take to come into stock is shown below its price. Unfortunately, we cannot influence this time period, as it is based on the delivery time from the manufacturer. Should there be any unexpected delays, you will be informed about the current status of your order as soon as possible. Dates quoted for merchandise that is not immediately available (backorder, special order) are approximate and not guaranteed.

Same Day Dispatch

Orders placed before 12 PM are normally dispatched on the same day (providing all items from the order are in stock).
Products that are not immediately available have the estimated dispatch date below the price, E.g. 2 to 3 weeks or 2022-03-15. For non-specified dates, we will send you the estimated delivery date once received from the manufacturer.

Delivery Times

Delivery times vary and are dependent upon where the order is being delivered to.
We cannot influence delivery time as they are carried out by external service providers.

Packaging

Connox is obliged to assist customers with the disposal of packaging that does not feature the "Green Point" recycling logo.
For more information about returning such packaging to Connox, please contact our customer care team.

Batteries

Many of the deliveries that we send include batteries, for example for remote controls, clocks, etc. Batteries may also be built into the devices themselves.
According to the law, batteries may not be disposed of in household waste and it is the responsibility of the user to dispose of old batteries in the correct way. Many supermarkets have battery disposal bins, or alternatively you can return used batteries to us (at your cost):

Our obligation to take back used batteries is solely applicable to used batteries that we originally sold as new batteries on our website.

Batteries are marked with the symbol of a crossed out wheelie bin (similar to the image below). Batteries that have more than 0.0005% mercury, 0.002% cadmium or 0.004% lead by mass have, under the wheelie bin symbol, a chemical designation of the relevant harmful substance, whereby "Cd" stands for cadmium, "Pb" for lead and "Hg" for mercury.

Lithium Batteries:
When returning lithium batteries, please isolate the + and - contact points of the batteries with sticky tape or similar, to avoid any risk of fire. Our obligation is exclusively limited to those batteries that you received by us as additional accessories while purchasing a product out of our assortment.

Old Devices, Electronic Scrap

The following notes are intended for private households using electrical and electronic equipment. Please pay attention to these important notes in the interest of an environmentally friendly disposal of old equipment as well as your own safety

Instructions for the disposal of Waste Electrical and Electronic Equipment (WEEE) and the meaning of the symbol according to Annex 3 of the ElektroG:

Owners of WEEE must dispose of them separately from unsorted municipal waste. Electrical and electronic equipment is not to be disposed of as unsorted municipal waste and may no longer be thrown away with general household rubbish. Instead, these old devices are to be collected separately and disposed of, for example, via the local collection and take-back systems.
Owners of WEEE should also separate spent batteries and accumulators from old equipment, before returning them to the collection centre. The latter does not apply insofar as the WEEE is separated in accordance with section 14 (5) sentence 2 and 3 of the ElektroG by the public waste management authorities as part of the opting in which the WEEE is prepared for reuse.
By means of the symbol according to Annex 3 from the ElektroG, owners of WEEE are able to recognise old devices that are to be disposed of separately from the unsorted municipal waste. The symbol to detect WEEE is a crossed-out wheelie bin and is designed as follows:

Data and privacy protection

Some sensitive personal data (for example, on a PC or a smartphone) that should not get into the hands of a third party are stored on old devices to be disposed of. We would like to expressly point out that end-users of end-of-life devices must be responsible for the deletion of personal data on the old devices to be disposed of.

What to do if a lamp breaks?

CFLs (compact fluorescent lamps), fluorescent lamps and halogen
bulbs contain a very small amount of mercury.

These lamps are however not dangerous under normal use.
If such a lamp breaks, please keep in mind the following steps:

• Disconnect the lamp from the mains.
• Avoid skin contact and ventilate the room for 20-30 minutes.
• Wear disposable or household gloves to remove the broken glass pieces.
  Remove all broken pieces you see, if possible by means of sweeping.
  Use a moist disposable cloth in order to remove small pieces and dust.

For carpets, use a vacuum cleaner and dispose of the vacuum bag afterwards. - Collect the glass pieces and lamp remnants in a sealable container (such as a jar or plastic bag).
Dispose of the closed container at the local waste disposal centre.

How to avoid breaking lamps:

• Change the bulb only when it has completely cooled down.
• Only touch the bulb at the base, but on the glass bulb or the glass tubes. - Please do not take new bulbs out of the packaging until just before you install/use them.
• Keep the bulb safe until the next use or disposal, in a safe container or its packaging.